Your Client
Welcome Package
This page was shared with you personally by our team. Everything you need is organized clearly below — select your care type to get started.
Welcome to Heaven's Angel Homecare
We are honored that you have chosen us to support you or your loved one. Our mission is to provide reliable, non-medical home care services that help clients remain safe, comfortable, and independent in the place they call home.
At Heaven's Angel Homecare, we believe caregiving is more than a service — it is a calling. Our trained caregivers are committed to treating every client like family, with patience, kindness, and professionalism.
This portal is designed to guide you through our services, policies, and next steps. If you have questions at any time, our team is always here to help. Thank you for trusting us with your care.
Select Your Care Type
Choose the option that applies to you — your package details will appear below.
🏥 Medicaid Client
Medicaid-covered home care services
💳 Private Pay Client
Out-of-pocket or private insurance
Forms to Be Completed
Our office staff will assist you with all of these at your intake appointment
- 1Care Plan Completed by office staff on your behalf based on your assessed care needs
- 2
- 3Advanced Directive Acknowledgement / HIPAA / Home Care Privacy Rights Protects your health information and documents your care preferences
- 4Client Rights and Responsibilities Outlines what you can expect from us and what we expect from you
- 5Client Bill of Rights Your full legal rights as a home care client in South Carolina
- 6Authorization, Agreement & Acknowledgments Signature required — confirms your agreement to begin services
- 7Client Emergency & Contact Information Emergency contacts, physician info, and your personal disaster plan
- 8
- 9Directions to Client's Home from Office Google Maps printout so caregivers can reach you accurately every time
Your Client Information Packet
Click each item to expand and read — or view the full PDF
Heaven's Angel provides non-medical home care customized to each client's needs including: Personal Care, Companion Care, Respite Care, Alzheimer's & Dementia Care, Overnight Care, Couples Care, Veterans Aid & Attendance Support, and Local Well Call Visits.
📄 View Full PDFHeaven's Angel does not discriminate against any person on the basis of race, color, national origin, disability, AIDS, age, or sexual orientation. This applies to all programs and activities per Title VI of the Civil Rights Act of 1964 and related federal laws.
📄 View Full PDFAs a client you have the right to be informed of services, confidentiality of records, dignity, input in care changes, freedom from abuse, and to voice grievances without reprisal (resolved within 30 days).
- SC Home Health Hotline: 800-922-6735(24 hrs)
- Elder Abuse Hotline: 1-800-868-9095
- Child Abuse Hotline: 1-800-422-4453
You may submit complaints verbally or in writing to the Administrator. All grievances are documented and resolved within 30 days. Unresolved complaints may be submitted to SC Home Health Hotline: 1-800-922-6735.
Administrator: Tonya Cheeks · 20 S Poinsett Hwy Suite C · Travelers Rest SC 29690
📄 View Full PDFYour caregiver is trained and supervised. Each visit is approximately 20 min to 1 hour. Personal Care includes bathing, grooming, dressing, mobility, medication reminders, and vital signs. Light Housekeeping includes cleaning, meal prep, and client laundry — time permitting.
📄 View Full PDFYour health information may be used for treatment, payment, and operations. You have the right to inspect, copy, and amend your records. Other uses require written authorization. Complaints may be filed with the U.S. Dept. of Health and Human Services.
📄 View Full PDFRequired by The Privacy Act of 1974. Your information may be used to support quality care and regulatory functions. Your signature only confirms receipt — it is not required. Questions? Call 1-800-MEDICARE.
📄 View Full PDFCommunity Resources
Click any document to view it — all documents are also provided in your physical welcome packet
All documents are also provided in your physical welcome packet at your intake appointment. Need help? Call (864) 990-5202.
Forms to Be Completed
Our office staff will assist you with all of these at your intake appointment
- 1Care Plan Completed by office staff on your behalf based on your assessed care needs
- 2Service Agreement Private Pay Full service contract outlining terms, rates, and schedule (1–9 pages)
- 3Credit Card Authorization Form Private Pay Secure authorization for billing and payment processing
- 4Advanced Directive Acknowledgement / HIPAA / Home Care Privacy Rights Protects your health information and documents your care preferences
- 5Client Rights and Responsibilities Outlines what you can expect from us and what we expect from you
- 6Client Bill of Rights Your full legal rights as a home care client in South Carolina
- 7Authorization, Agreement & Acknowledgments Signature required — confirms your agreement to begin services
- 8Client Emergency & Contact Information Emergency contacts, physician info, and your personal disaster plan
Your Client Information Packet
Click each item to expand and read — or view the full PDF
Heaven's Angel provides non-medical home care without insurance restrictions including: Personal Care, Companion Care, Respite Care, Alzheimer's & Dementia Care, Overnight Care, Couples Care, Veterans Aid & Attendance, and Well Call Visits.
📄 View Full PDFHeaven's Angel does not discriminate on the basis of race, color, national origin, disability, AIDS, age, or sexual orientation per Title VI of the Civil Rights Act of 1964 and related federal laws.
📄 View Full PDFYou have the right to be informed of services, confidentiality of records, dignity, input in care, freedom from abuse, and to voice grievances without reprisal. SC Home Health Hotline: 800-922-6735.
📄 View Full PDFSubmit complaints verbally or in writing. All grievances resolved within 30 days. Unresolved: SC Home Health Hotline 1-800-922-6735. Administrator: Tonya Cheeks, Travelers Rest SC 29690.
📄 View Full PDFYour caregiver is trained and supervised. Visits are 20 min to 1 hour. Services include personal care (bathing, grooming, mobility) and light housekeeping (cleaning, meal prep, laundry) — time permitting.
📄 View Full PDFYour health information may be used for treatment, payment, and operations. You have the right to inspect, copy, and amend your records. Other uses require written authorization.
📄 View Full PDFRequired by The Privacy Act of 1974. Your information supports quality care and regulatory functions. Signature is not required — it only confirms receipt. Questions? Call 1-800-MEDICARE.
📄 View Full PDFCommunity Resources
Click any document to view it — all documents are also provided in your physical welcome packet
All documents are also provided in your physical welcome packet at your intake appointment. Need help? Call (864) 990-5202.
Have questions? Call (864) 990-5202 or email heavensangelhomecare@gmail.com — Mon–Fri, 9AM–4PM.