Terms of Service

Effective Date: March 25, 2026

Welcome to Heavens Angel Home Care Agency LLC. By accessing our website, using our services, or communicating with us, you agree to the following Terms of Service.

1. Services Provided

Heavens Angel Home Care Agency LLC provides non-medical home care services, including but not limited to personal care, companionship, and support services for clients in their homes.

Services are provided based on individual care plans and agreements established with each client.

2. Use of Our Services

By using our services, you agree to:

  • Provide accurate and complete information
  • Use our services for lawful purposes only
  • Not misuse, disrupt, or interfere with our operations

We reserve the right to refuse or discontinue services if these terms are violated.

3. Appointments and Scheduling

Appointments are scheduled based on availability. We will make reasonable efforts to meet scheduled times, but delays may occur due to unforeseen circumstances.

Clients are responsible for providing timely notice for cancellations or rescheduling.

4. Payments and Fees

Payment terms will be outlined in your service agreement. By using our services, you agree to:

  • Pay all applicable fees as agreed
  • Settle outstanding balances in a timely manner

Late or unpaid balances may result in suspension or termination of services.

5. SMS Communications & Consent

By providing your phone number and opting in through our website forms, you consent to receive SMS (text) messages from Heavens Angel Home Care Agency LLC.

SMS Consent Communication

The phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from Heavens Angel Home Care Agency LLC, you may receive messages related to:

  • Appointment reminders
  • Scheduling updates
  • Service-related notifications
  • Application or employment communication
  • Customer support follow-ups

Example: “Heavens Angel Home Care Agency LLC: Your caregiver schedule has been updated. Please contact us if you have any questions. Reply STOP to unsubscribe or HELP for assistance.”

Message Frequency

Message frequency may vary. You may receive up to 2 SMS messages per week regarding appointment reminders or scheduling updates.

Potential Fees for SMS Messaging

Standard message and data rates may apply depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method

You may opt in to receive SMS messages from Heavens Angel Home Care Agency LLC by submitting an online form through our website.

Opt-Out Method

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive. You may also contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply HELP or visit www.heavensangelhomecare.com.

Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures

  • Message and data rates may apply
  • You can opt out at any time by texting STOP
  • For assistance, text HELP or visit our Privacy Policy and Terms and Conditions pages
  • Message frequency may vary

6. Privacy

Your personal information is handled in accordance with our Privacy Policy.

View our Privacy Policy here: https://www.heavensangelhomecare.com/privacy-policy

7. Limitation of Liability

Heavens Angel Home Care Agency LLC is not liable for indirect, incidental, or consequential damages, events beyond our reasonable control, or issues arising from inaccurate information provided by clients.

All services are provided in good faith and in accordance with industry standards.

8. Health and Care Disclaimer

Our services are non-medical. We do not provide medical diagnosis, treatment, or clinical care unless explicitly stated.

Clients are responsible for consulting licensed medical professionals for medical needs.

9. Changes to Services

We reserve the right to modify, suspend, or discontinue services at any time, with or without notice, when necessary for operational or safety reasons.

10. Termination

We reserve the right to terminate services if:

  • These Terms are violated
  • Payment obligations are not met
  • Safety concerns arise

Clients may also discontinue services at any time, subject to any agreed notice requirements.

11. Updates to These Terms

We may update these Terms of Service from time to time. Any updates will be posted on this page with a revised effective date.

12. Governing Law

These Terms are governed by the laws of the State of South Carolina.

13. Contact Information

Heavens Angel Home Care Agency LLC
20 S. Poinsett Hwy, Suite C
Travelers Rest, SC 29690

Phone: 864-990-5202
Email: heavensangelhomecare@gmail.com
Website: https://www.heavensangelhomecare.com